Shipping policy

Shipping Policy

Effective Date: July 31, 2026

This Shipping Policy applies to orders placed directly through noaprotein.com.

Where We Ship

NōA Protein currently ships to eligible addresses within the United States and Canada.

Available shipping options may vary depending on the destination, order size, product availability, and carrier service. We reserve the right to restrict shipping to certain locations where delivery is unavailable or impractical.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully completed.

Orders placed before 3:00 p.m. Eastern Time on a business day may begin processing that same day. Orders placed after 3:00 p.m. Eastern Time, on weekends, or on holidays will begin processing on the next business day.

Business days do not include weekends or U.S. federal holidays.

Processing times may be longer during product launches, promotional periods, holidays, periods of high order volume, or circumstances outside our reasonable control.

Shipping Rates

Available shipping methods and applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-shipping promotion is subject to the terms displayed with the offer, including minimum-order requirements and geographic restrictions.

Shipping charges are nonrefundable once an order has shipped, except where required by applicable law.

Estimated Delivery Times

Estimated delivery times and available shipping methods will be displayed during checkout.

Delivery estimates begin after an order has been processed and transferred to the shipping carrier. Processing time is separate from carrier transit time.

Delivery dates are estimates and are not guaranteed. Delivery may be delayed by weather, carrier disruptions, customs processing, holidays, address issues, high shipping volume, or other circumstances outside our reasonable control.

Order Tracking

When tracking is available, a shipping-confirmation email containing your tracking information will be sent after your order ships.

Tracking information may take up to 24–48 hours to update after the package has been transferred to the carrier.

Address Accuracy and Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us as soon as possible if you need to request an address change. We will make reasonable efforts to assist you, but we cannot guarantee that an address can be updated after an order has entered processing.

NōA Protein is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer, except where otherwise required by law.

Returned-to-Sender Packages

A package may be returned to us because of:

An incorrect or incomplete address;
A refused delivery;
An unsuccessful delivery attempt;
Failure to collect the package; or
Another carrier-related issue.

If your package is returned to us, we will contact you regarding available options. Additional shipping charges may apply if you request that the order be shipped again.

Original shipping charges are nonrefundable, except where the return resulted from an error by NōA Protein or where otherwise required by law.

Canadian Orders

Canadian orders may be subject to customs processing, import taxes, duties, brokerage charges, or other government-imposed fees.

Unless these charges are specifically collected during checkout, they are the responsibility of the recipient. NōA Protein does not control these charges or determine the amount that may be assessed.

Customs processing may also extend the estimated delivery timeframe.

Shipping Delays

Carrier delays may occur after an order has shipped. Please refer to the tracking information provided by the carrier for the most recent delivery update.

If we are unable to ship your order within the timeframe communicated to you, we will provide an update and the options required under applicable law. These options may include agreeing to the revised shipping timeframe or canceling the unshipped order for a refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location, including side doors, mailrooms, and other secure areas.
Check with members of your household, neighbors, front-desk staff, or building management.
Allow up to 24 hours, as some carriers may mark a package as delivered shortly before completing delivery.
Contact the shipping carrier for additional delivery information.

If the package still cannot be located, please contact NōA Protein within 7 days of the carrier’s reported delivery date. We will review the circumstances and may assist with a carrier investigation.

A replacement or refund is not automatically guaranteed for a package marked as delivered. Any resolution will depend on the available delivery information, the carrier’s findings, and applicable law.

Packages Lost in Transit

Please contact us if your tracking information has not updated or your package has not arrived after the estimated delivery window.

We may open an investigation with the shipping carrier before providing a resolution. If the carrier confirms that a package was lost in transit before delivery, we will ship a replacement at no additional cost. If the product is no longer available, we may issue a refund for the affected item.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, incorrect, or with opened or compromised packaging, please contact us within 14 days of delivery.

Please provide:

Your order number;
A description of the issue;
Clear photographs of the product and shipping packaging; and
The product’s lot number and best-by date, if requested.

Once the claim has been reviewed and approved, we will ship a replacement product at no additional cost.

Please do not return or discard the product unless instructed to do so by our team.

Defective and damaged products are eligible for replacement rather than a refund, except where otherwise required by law. Additional information is available in our Return & Satisfaction Guarantee Policy.

Subscription Orders

Subscription orders are shipped according to the delivery frequency selected during enrollment.

Customers should update their shipping address, payment information, product selection, or delivery frequency before the upcoming order enters processing.

Once a subscription order has entered processing, we may be unable to modify its contents, change its address, or cancel it.

Canceling a subscription prevents future renewal orders but does not cancel an order that has already been processed or shipped.

A customer’s first subscription order may be eligible for NōA Protein’s 30-Day First-Purchase Satisfaction Guarantee when it is also the customer’s first purchase from NōA Protein. Future subscription orders are final once processed.

Split Shipments

An order containing multiple products may occasionally be shipped in separate packages.

You will not be charged additional shipping fees when we choose to divide an order into multiple shipments. Separate tracking information may be provided for each package.

Order Cancellations

We will make reasonable efforts to accommodate your request, but cancellation is not guaranteed after an order has entered processing. Once an order has shipped, it cannot be canceled and will be subject to our Return & Satisfaction Guarantee Policy.

Contact Us

For questions regarding shipping or an existing order, contact:

NōA Protein
Website: noaprotein.com
Email: hello@noaprotein.com
Mailing Address: 1112 Industrial PKWY, Brick Township, NJ, 08724